The System Is Unable to Process Your Request at This Time. Please Try Again Later. (10:45001)

If you run across an mistake that says

We Are Unable to Process Your Request At This Time. Please Try Again Later.

It typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device beneath to resolve the outcome.

Blu-ray Player

Verify your email and password

Make sure that you entered the right email and password before you attempt to sign in once again. If you're using your remote command to sign in, you lot can to navigate back to the electronic mail accost entry screen to verify or update this information. If you still tin't sign in, proceed troubleshooting below.

Reset your countersign

Reset your password past sending yourself a countersign reset email. If you previously added a verified phone number to your account, yous tin can besides reset your password by text bulletin (SMS) by clicking on forgot password and selecting text message (SMS).

If you still tin can't sign in later resetting your countersign, continue troubleshooting below.

Reset Netflix

1. From the Netflix Habitation screen, open the bill of fare on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Annotation:

If you tin't notice Sign out, press these buttons in order on your remote: Up, Up, Downwardly, Down, Left, Right, Left, Right, Upwardly, Upward, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least i minute.

2. While the device is unplugged, printing the power push on the device to belch it.

   • If you tin't access the power button or your device doesn't have one, go out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavour Netflix once more.

Restart your abode network

1. Plough off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a split device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray thespian back on and try Netflix once more.
   

Improve your Wi-Fi signal

If y'all're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

• Move your router to improve bespeak forcefulness. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than 1 that's behind or nether furniture.

Restore your default connection settings

• If you employ custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect straight with your home cyberspace.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help irresolute the connection settings, contact the device manufacturer.

What to exercise adjacent

If you've done these steps just notwithstanding have a problem, contact your internet service provider. They tin can assistance you lot find out whether your router is gear up correctly.

Set up-meridian Box

Verify your email and countersign

Brand sure that you entered the correct email and password earlier you endeavour to sign in again. If you're using your remote control to sign in, yous can to navigate back to the electronic mail accost entry screen to verify or update this information. If you still can't sign in, continue troubleshooting beneath.

Reset your password

Reset your countersign by sending yourself a password reset electronic mail. If you previously added a verified phone number to your account, you lot can likewise reset your password past text message (SMS) by clicking on forgot password and selecting text message (SMS).

If y'all still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

1. Turn off your device. If your device has a ability cable, unplug it.

   Note:

   Make sure your device is completely off, non just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

Reset Netflix

1. From the Netflix Abode screen, open the menu on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If yous're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't discover Sign out, press these buttons in order on your remote: Up, Up, Down, Downwards, Left, Right, Left, Correct, Upwards, Upwards, Up, Up. So, select Sign out, Reset, or Deactivate.

Restart your dwelling network

For this stride, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in i by one.

1. Turn off or unplug your set-peak box.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Plough your set-top box dorsum on and try Netflix again.
   

Ameliorate your Wi-Fi bespeak

If you lot're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to better signal force. Reception is best if the router is in a central location.

• Move wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has ameliorate reception than ane that'due south behind or under furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your net provider's default settings and endeavor Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect direct with your dwelling internet.

• If y'all use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do adjacent

If you've washed these steps but yet accept a problem, contact your internet service provider. They can assistance you find out whether your router is set upwards correctly.

Smart TV

Verify your e-mail and countersign

Brand certain that you entered the correct electronic mail and password before you try to sign in once again. If yous're using your remote control to sign in, y'all can to navigate back to the email address entry screen to verify or update this data. If y'all still tin't sign in, go on troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can as well reset your password by text message (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If y'all still can't sign in after resetting your password, go on troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If y'all can't find Sign out, press these buttons in gild on your remote: Up, Upward, Down, Downward, Left, Right, Left, Correct, Upwardly, Upward, Upward, Upward. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, printing the power button on the device to belch it.

   • If you can't access the power button or your device doesn't take one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix over again.

Restart your habitation network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your smart TV dorsum on and try Netflix again.
   

Improve your Wi-Fi point

If you're connecting over Wi-Fi and the above steps didn't assist, follow these suggestions:

• Movement your router to meliorate signal force. Reception is best if the router is in a primal location.

• Motility wireless devices such equally cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than 1 that'due south behind or under piece of furniture.

Restore your default connectedness settings

• If you lot use custom settings on your device, restore your internet provider's default settings and endeavor Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow information technology off and connect directly with your dwelling house net.

• If you use a custom DNS setting on your device, reset it to larn DNS automatically.

If y'all need assist changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but nevertheless accept a problem, contact your internet service provider. They can help you lot find out whether your router is gear up correctly.

Streaming Media Thespian

Verify your email and password

Make sure that yous entered the correct electronic mail and countersign before you lot try to sign in again. If y'all're using your remote control to sign in, you can to navigate dorsum to the email address entry screen to verify or update this data. If you still can't sign in, proceed troubleshooting beneath.

Reset your password

Reset your password by sending yourself a password reset electronic mail. If you previously added a verified phone number to your account, you tin besides reset your password by text message (SMS) past clicking on forgot countersign and selecting text message (SMS).

If y'all still can't sign in afterward resetting your password, go along troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open up the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you lot're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, printing these buttons in social club on your remote: Up, Up, Downwards, Down, Left, Right, Left, Right, Upwardly, Up, Up, Up. And so, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you tin't admission the power button or your device doesn't take one, leave your device unplugged for at least three minutes.

3. Plug your device back in.

4. Plough your device on.

5. Try Netflix once more.

Restart your dwelling house network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from power for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your streaming media player back on and try Netflix again.
   

Meliorate your Wi-Fi signal

If yous're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to better bespeak strength. Reception is best if the router is in a central location.

• Motion wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that'southward behind or nether furniture.

Restore your default connection settings

• If yous utilize custom settings on your device, restore your internet provider'southward default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plough information technology off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you demand assistance irresolute the connection settings, contact the device manufacturer.

What to do adjacent

If you've washed these steps but nonetheless have a problem, contact your internet access provider. They can aid you find out whether your router is ready correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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